Vehicle Care

Suttons Accident Assist

About this program

To ensure that your car is repaired to approved standards, we only recommend and use Authorised Repairers. Our Authorised Repairers are recognised by the reputable insurance companies and will repair your vehicle with genuine parts.
We can monitor the repair period for you and ensure that you are advised when the repairs have been finished. We can also provide you a replacement vehicle for the duration of repairs. This is provided to you on 'credit' and we recover the costs directly off the at faults insurer on your behalf. At the end of the hire, you then drop the replacement vehicle back at the repairers and drive away with your as-new repaired vehicle.

How we help

  • Act as a liaison with your insurance company and have you back in your vehicle as soon as possible.
  • Organise repairs with an Authorised Repairer using genuine parts.
  • Monitor your repair period and advise when it has been finalised.
  • If your car is not roadworthy we will recover it back to an Authorised Repairer.
  • Organise a replacement vehicle for you whilst yours is being repaired.

NO: The replacement vehicle is at no upfront charge to yourself. The costs are recovered on your behalf from the at fault party insurance company.†
YES: We can provide a vehicle to you at a reduced rate or if you have cover in your policy we will bill your insurance company direct, as per your policy benefit.
Our specialist accident management team are available to provide you with a professional and personal touch when it comes to dealing with a motor vehicle accident. We know how frustrating it can be at times like these and we want to ensure that you have minimal inconvenience during the repair period.

†Conditions Apply. Limited service may apply on public holidays and weekends. Administrated by Compass Claims on behalf of Suttons.

Call (02) 9746 4500. Your call will be answered by a trained professional who will take your details and arrange a tow truck to collect your vehicle if it isn't drivable.
Download the Accident Checklist, print it out and keep it in your car for use in the event of an accident.
Fill out an Accident Replacement Vehicle Application.